Privacy is a crucial concern for banks, as they handle sensitive financial information of their customers. Therefore, a comprehensive privacy policy is essential to ensure that the customers' information is protected and used only for legitimate purposes. In this privacy policy, we explain how we collect, use, and protect the personal information of our customers.
Information Collection:
We collect personal information about our customers, including their name, address, phone number, email address, ID number, financial information, and transaction history. We collect this information through various sources, including applications, transactions, and third-party sources such us the ID issuing institutions and municipal documents such as proof of address . We also collect non-personal information, such as IP addresses, IMEI, Location, device information, cookies, and browsing history, to improve our services.
Information Use:
We use the personal information of our customers only for legitimate purposes, including account management, fraud prevention, marketing, and legal compliance. We may share the information with our affiliates and service providers who assist us in providing our services. We may also share the information with government agencies, VISA, SWIFT, AML and local financial authorities or other entities as required by law or court order.
Information Protection:
We have implemented robust security measures to protect the personal information of our customers from unauthorised access, use, or disclosure. We use encryption, firewalls, and access controls to safeguard the information. We also train our employees on information security and regularly review our security practices to ensure they are up-to-date and effective.
Information Access:
Customers have the right to access, correct, and delete their personal information. Customers can contact us to request access to their information or to update or delete their information. We will respond to the request within a reasonable time and will verify the customer's identity before providing access to the information.
Children's Information:
We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will delete the information as soon as possible.
Third-Party Websites:
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and recommend that customers review the privacy policies of these websites before providing any personal information.
Changes to the Privacy Policy:
We may update this privacy policy from time to time to reflect changes in our information practices or legal requirements. We will notify customers of any material changes to the privacy policy by posting a notice on our website or by other means.
Contact Information:
If customers have any questions or concerns about our privacy policy, they can contact us at [[email protected]].
In conclusion, we are committed to protecting the personal information of our customers and have implemented comprehensive measures to ensure the privacy and security of this information. Our privacy policy reflects this commitment and outlines how we collect, use, and protect the personal information of our customers.
